IT Manpower Outsourcing is a strategic option to free companies from the hassles of recruiting, training and retaining in-house IT specialists.
Outsourcing shifts your company’s focus from managing resources to managing results, leaving the responsibility of managing the IT functions to Spectra IT Solutions, an expert whose specialized knowledge and economies of scale offer cost-efficiencies, improved practices and specific skills.
Spectra IT Solutions provides engineers to serve various MIS needs:
• Project Basis
If your company is implementing IT projects that require specific skills, Spectra IT Solutions can provide well-trained and highly-competent professionals to handle the job. The duration and extent of the outsourcing arrangement is customized according to the needs of the project.
• Long-term Placement
Alternatively, your company can outsource the management of your entire IT department to Spectra IT Solutions on a longer-term arrangement. We provide the technical know-how to help you attain the results you desire.
• Short-term Placement
Spectra IT Solutions's outsourcing services can also help should you require a short-term placement, for instance to cover your in-house IT personnel when they are away on leave or training.
To ensure excellent value and continued customer satisfaction, Spectra's outsourcing arrangements deliver consistent, high-quality service to customers by:
• Following proven Standard Operating Procedures (SOPs) that ensure efficient and effective workflow.
• Benchmarking service performance against well-defined Service Level Agreements (SLA) to assure customers of service standards.
• Employing a Service Delivery Management strategy whereby a dedicated Service Delivery Manager (SDM) proactively analyses customers’ IT requirements and provides recommendations.
• Initiating constant communication with customers to solicit feedback.
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