SPECTRA IT SOLUTION’s are Specialists in IT Support for Small Sized, Medium Sized & Cooperate Businesses
Do you want to improve your profit or reclaim your time? We will help you achieve your objectives through the best use of technology.
By making sure you get the right IT support services to meet your needs, you and your business will benefit. Whether you have a one-off issue, require on-going computer maintenance or IT outsourcing, we can help.
Our award winning fully managed service even helps prevent problems before they occur, saving you time and money. Our advanced remote management technology enables us to potentially resolve your computer problems within minutes or we can provide face to face help and advice
Using The Spectra Support Group is like having your own dedicated IT support department ready to help at any time, but without the usual associated high costs.
-- Annual Maintenance Contract (AMC)
Are you tired of day-to-day issues with your office's IT infrastructure? The headache of regular maintenance and fear of breakdown? Annual Maintenance Contract by Spectra IT Solutions is just what you need.
We play the role of IT doctors to keep your IT infrastructure in perfect condition.
What’s included in the Annual Maintenance Contract?
- 24x7 server monitoring
- 24x7 workstation monitoring
- 24x7 peripheral monitoring
- 24x7 monitoring and support
- Faster response and resolution
- Unlimited remote help desk support
- Onsite visit by our qualified engineers
- Managed data backup and protection
- Regular preventive maintenance
- Instance or incident based call‐out support
- Scheduled maintenance
- Monthly health checkup
- Periodic IT assessment
- Monthly reports and executive dashboard summary
- Around the clock network monitoring and reporting
Benefits of Annual Maintenance Contract (AMC)
- Focus on your core business
- Comprehensive infrastructure support for your users, desktops, servers and devices
- Manage and save cost without losing on quality
- Enhance your business using the right software tools and solutions
- Improve information protection
- You can pick and choose from long list of tasks that we carry out for you during AMC tenure
Spectra's unique Annual IT Maintenance Contract offers the best solution for organizations that need comprehensive IT support and maintenance, but either don’t have the time, skill-set or simply just don’t want the burden of managing an IT person, department, or in some situations – an entire IT division.
Is IT your core business? If not, then let us take care of your IT, so you can focus on your core business. For more details, please contact us!
-- Technical Support Contract:
Spectra IT Solution offer either ad-hoc support or a comprehensive maintenance contract. Whilst we are always happy to help with any IT related problem, we believe in IT support being proactive rather than reactive; this is why our maintenance contracts offer enhanced benefits that help keep your network reliable and secure.
Maintenance contracts can be tailored to include all or any of the following:
- Monitoring of backups
- Server alerts
- Antivirus updates
- Ensuring up to date service packs and patches
- Telephone support
- Remote support
Any warning messages get sent to a dedicated email address and are automatically forwarded to our engineers' mobile phones in order that any issues can be responded to quickly.
On every maintenance contract we perform a monthly check on your server(s) which will allow us, in many cases, to spot a potential problem before it becomes critical.
-- CCTV (Surveillance Camera) Maintenance Contract:
Spectra IT Solution provides a comprehensive service with a professional approach and yet retains a personal feel. Over the years we have achieved many long lasting business relationships with our Clients and fully support them through the stages of establishing cost effective successful surveillance solutions. In order to protect your investment ongoing maintenance is strongly recommended. This is in full compliance with the CCTV Code of Practice.
Our maintenance service is continually monitored for quality control. By telling us how
you rate our performance we can continually update and improve our service to you.
The most popular option enjoyed by over 90% of our customers is Full Preventive Maintenance.
Full Preventive Maintenance Contract
- Includes annual preventive maintenance visits appropriate to the size of system with full reports provided
- All service calls are inclusive should problems occur between those visits
- Replacement/repair of defective equipment, including Hard Drive failures even complete DVR replacement
- Dome cameras are expected to fail within 18-36 months when used regularly.
- This means minimum down time for our customer’s systems
- 24 Hour Free Technical Support
- Access to our customer support portal for technical assistance
- Compliance with CCTV Code of Practice
Service Only Contract
- We also offer a Service Only Contract which does not include any replacement equipment but can prevent costly problems occurring.
- One or two service visits per year in compliance with the CCTV code of Practice
- Full Service Report
- Benefit of extensive service stock to prevent unnecessary system down time
- Includes provision of one of our Cherry Pickers if required
Contact us at firstname.lastname@example.org or call +965-65581911 to get the valued information